Privacy Policy

1. Overview

TLC Home Mobility Inc. (“TLC,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy applies to information collected through tlchomemobility.com, online forms, rental and purchase requests, customer service communications, and related business activities.

By using our website or providing information to TLC, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We may collect information that you provide directly to us, information generated through website use, and information required to complete transactions or provide services.

• Name, phone number, email address, billing address, delivery address, and contact preferences.
• Order, rental, delivery, pickup, service, warranty, return, and customer support details.
• Information submitted through contact forms, quote forms, checkout, rental forms, email, telephone, or chat.
• Website usage data such as pages visited, date and time of access, browser/device type, IP address, and referral source.
• Account, newsletter, promotional, or product support information when you choose to provide it.

3. How We Use Information

TLC uses information to operate the website, respond to customers, provide products and services, and support our business operations.

• Respond to questions, quote requests, product inquiries, rental inquiries, and service requests.
• Process orders, payments, rentals, delivery, setup, pickup, returns, and customer support.
• Confirm equipment availability, delivery details, service areas, and order information.
• Send order, rental, billing, delivery, pickup, service, and customer support communications.
• Improve website performance, content, navigation, services, and customer experience.
• Comply with legal, accounting, tax, insurance, security, and operational obligations.

4. Cookies & Website Analytics

Our website may use cookies, pixels, analytics tools, and similar technologies to support website functionality, improve user experience, understand visitor behaviour, and measure marketing performance.

• Essential cookies may support site navigation, cart functionality, checkout, forms, and account access.
• Analytics cookies may help us understand traffic, popular pages, referral sources, and site performance.
• Marketing tools may help measure campaigns and show relevant advertisements where permitted.

You can adjust your browser settings to refuse or limit cookies. Some website functions may not work properly if cookies are disabled.

5. Sharing Information

We do not sell customer personal information. We may share information only when needed to provide services, operate our business, comply with law, or protect our rights.

• Trusted service providers that support website hosting, forms, checkout, payment processing, email, analytics, advertising, delivery, accounting, CRM, customer support, and business operations.
• Delivery, installation, service, or repair providers when required to complete a customer request.
• Professional advisors, insurers, legal authorities, or regulators where required or permitted by law.
• Business successors if TLC is involved in a merger, acquisition, restructuring, or sale of business assets.

6. Payments & Secure Checkout

When you complete a purchase or rental payment, payment information may be processed by third-party payment and checkout providers. TLC may receive transaction confirmations, order details, billing information, and payment status, but full payment card details are generally handled by the payment processor.

Customers should review the privacy and security practices of any checkout or payment provider used during the transaction.

7. Data Security

TLC uses reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, loss, misuse, disclosure, alteration, or destruction.

No website, email, or electronic system can be guaranteed to be completely secure. Customers should avoid sending sensitive medical or financial information by unsecured email unless specifically requested through a secure process.

8. Retention of Information

We retain information for as long as reasonably necessary to provide products and services, maintain business records, support customer service, comply with legal, tax, accounting, warranty, insurance, and operational requirements, and resolve disputes.

9. Your Choices & Access Requests

You may contact TLC to request access to, correction of, or updates to personal information we hold about you, subject to identity verification and any legal or operational limits.

• You may unsubscribe from promotional emails using the unsubscribe option, where available.
• You may update account information by logging into your account, where applicable.
• You may contact TLC if you believe your information is inaccurate or no longer required.

10. Children’s Privacy

TLC’s website and services are intended for adults arranging home mobility, medical equipment, rentals, delivery, and related support. We do not knowingly collect personal information from children under 13. If we learn that we have collected information from a child under 13, we will take appropriate steps to delete it.

11. Third-Party Links

Our website may contain links to third-party websites, social media platforms, embedded tools, review widgets, payment providers, or other external services. TLC is not responsible for the privacy practices, content, or security of third-party websites or services.

12. Updates to This Policy

TLC may update this Privacy Policy from time to time to reflect changes in our website, services, business practices, or legal requirements. The updated version will be posted on this page with a revised “Last updated” date.

13. Contact TLC

For privacy questions, access requests, corrections, or concerns, contact TLC Home Mobility Inc.

• Phone: 289-600-7226
• Email: info@tlchomemobility.com
• Location: Whitby, Ontario, Canada
• Website: tlchomemobility.com