At TLC Home Mobility, our mission is to provide high-quality mobility equipment and exceptional customer service to our valued clients. We understand that sometimes a return or exchange may be necessary. Please review our return policy to ensure a smooth and hassle-free process.

1. Returns and Exchanges:
We accept returns and exchanges within 15 days from the date of purchase. If 15 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange. Returns and exchanges are subject to the following conditions:

2. Eligibility:
To be eligible for a return or exchange, your item must be in the same condition as when you received it. It must also be in its original packaging. Any item not in its original condition, damaged, or missing parts for reasons not due to our error cannot be accepted.

3. Return Authorization:
Before returning any item, you must contact our customer support team at tlc@tlchomemobility.com or 289-600-7226 to obtain a Return Authorization (RA) number. Please provide your order number, reason for return, and details about the item you wish to return. Items returned without an RA number will not be accepted.

4. Shipping Costs:
Shipping costs for returns and exchanges are the responsibility of the customer, except in cases where TLC Home Mobility made an error in processing your order or if the product is defective.

5. Restocking Fee:
A restocking fee of 30% may be applied to all returns and exchanges. This fee covers the costs associated with inspecting, restocking, and processing returned items.

6. Refunds:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your return is approved, your refund will be processed, and a credit will be applied to your original method of payment.

7. Exchanges:
If you wish to exchange an item, please contact our customer support team to initiate the exchange process. We will provide instructions for returning the original item and processing the exchange.

8. Non-Returnable Items:
Certain items are not eligible for return or exchange, including but not limited to customized or special-order items, hygiene products, and items that have been used or assembled.

9. Warranty Claims:
If you believe your item is defective or covered by a manufacturer’s warranty, please contact our customer support team. We will provide guidance on how to address your concerns through warranty claims.

10. Cancellation of Orders:
If you need to cancel an order, please contact us as soon as possible. Orders that have already been shipped cannot be canceled, and you will need to follow the return process outlined in this policy.

11. Contact Us:
For any questions, concerns, or to initiate a return or exchange, please contact our customer support team at tlc@tlchomemobility.com or 289-600-7226.

TLC Home Mobility is committed to ensuring your satisfaction with our products and services. We appreciate your business and are here to assist you throughout the return or exchange process. Thank you for choosing TLC Home Mobility as your trusted partner for mobility solutions.